Privacy Policy Information
Name: BoxOfficeLive / Connection Ticketing
Email: contact@connectionticketing.com
Who are we?
Connection Ticketing is the business-to-customer branch of Travel Connection Europe.
Registration number Travel Connection Europe: 04716727
Address
Travel Connection Europe
44 Moreton Street
Pimlico
SW1V 2PB
No personal information is collected upon simply visiting our websites. We will only collect anonymous data through the use of cookies, so we may gather information such as internet provider, IP address, website user statistics and so on.
Personal Information
Personal information will be collected and processed upon purchasing through our website. We currently collect and process the following personal information:
- Customer full name
- Customer email address
- Customer phone number
- Passport number (when applicable)
- Date of birth (when applicable)
- Nationality (when applicable)
We collect but do not store financial information, such as credit card details, which are encrypted and passed on to a secure third-party payment provider.
Purpose of Information
Most of the information we collect and process is provided to us directly by you, the customer, for the following purposes:
- They enter into a contract for the purchase of our products and services.
- The delivery of purchased services
- Your expressed wish to receive information regarding our services and products, such as marketing newsletters or other offers.
Cookies
We also receive non-specific information indirectly via website cookies.
How we use your information
We use the information you have provided to us to:
- Complete your online purchase
- Process the online payment for your purchase
- Confirm your order with the corresponding suppliers
- For customer service purposes
- Deliver the product (send any relevant booking information and/or tickets)
- Post-sales communications (for example, we should need to contact you to inform you of changes to your order or products purchased through our website)
- To better our online user experience and service
- To send you newsletters and information regarding our products and services
Information Sharing
We may share this information with:
- The third-party organisations that supply the tickets, events or products pertaining to your order.
- (for example, this could be any middle agents that act as our suppliers and/or the venues, such as football clubs, theatres, attractions, tour companies, etc.)
- Financial information will be shared solely with a secure payment processing provider.
GDPR
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
- Your consent to receive marketing information from us. You can remove your consent at any time. You can do this by contacting contact@connectionticketing.com
- Processing is necessary for the performance of a contract.
- We have a contractual obligation to provide this information to third-party suppliers to charge payment and book your purchased products.
Your Data Protection Rights:
- The right to be informed:
The right to be informed means companies must give individuals clear, concise and easily understandable information on what they want to do with the data.
- The right to rectification:
You can request rectification in writing or verbally, and the company has one calendar month to respond to you formally.
- The right of access:
You have the right to ask us for copies of your personal information
- The right to be forgotten (erasure):
You have the right to ask us to erase your personal information under certain circumstances. To do so you just need to write to us at: contact@connectionticketing.com
- The right to restrict the processing of your data:
You have the right to ask us to restrict the processing of your information in certain circumstances.
- The right to data portability:
This allows people to obtain and use their personal data for their own reasons. It means they can copy, transfer or move personal data from one online environment to another, safely and securely. It only applies to data an individual has previously provided to a controller.
- The right to object:
Under the GDPR, individuals have the absolute right to object to the use of their personal data for marketing purposes.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the revised Privacy Policy on our website or other appropriate channels.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at contact@connectionticketing.com.
Thank you for trusting BoxOfficeLive.